Each Lotgenootje is filled with small weighted beads evenly distributed over the body. This creates a calming and grounding feeling through deep pressure stimulation.

Yes, absolutely. Many clients use Lotgenootje to support children and adults with autism, ADHD, sensory sensitivity, or anxiety. The deep pressure helps calm the nervous system and promotes emotional regulation.

Absolutely! Adults love Lotgenootje and use it for sleep, relaxation, stress relief, or just a comforting hug at the end of the day.

Our cuddly toys are carefully designed with 2 kg of evenly distributed weight—not just in the belly or paws. This balanced distribution and thoughtful construction ensure an optimal soothing effect. They are also quality-tested and CE-certified.

Our cuddly toys are suitable for children aged 3 years and older, but also for teenagers and adults.

No, due to their weight and construction they are not suitable for children under 3 years of age.

This is used during production to add weight to the plush toy. Some customers also add a scented sachet or extra filling.

Yes, that's normal with the new, improved padding and internal structure. This ensures better weight distribution. You can gently reshape the head by pushing and moving it gently.

They are not suitable for the washing machine. Gently clean your cuddly toy with a damp cloth and a little soap. Avoid soaking or getting it completely wet, to protect the filling.

We currently don't offer personalization options like names or embroidery. Each Lotgenootje comes exactly as you see it.

We do not currently offer the option to add a gift card or message.

• iDEAL
• Credit cards (Visa, Mastercard, AMEX, Maestro)
• PayPal
• Apple Pay
• Google Pay
• Klarna (pay later)

Yes, but… discount codes cannot be combined with automatic discounts (such as bundles or website promotions). You can only use one code per order.

Please check that you haven't made a typo and that the code is still valid. Still having trouble? Feel free to email us at contact@lotgenootje.com .

We currently deliver within the Netherlands and Belgium.

We strive for super fast delivery!

• Orders placed before 8:00 PM on weekdays are usually shipped the same day.
• Orders placed after 8pm , on weekends or holidays, will be shipped the next business day.

Yes! As soon as your package has been shipped, you'll receive an email with a track & trace link .

• Trunkrs: Usually ships the same evening if shipped in the morning.
• PostNL: Usually the next working day after shipment.

We always do our best to get your cuddly friend to you as quickly as possible, but delivery times may vary slightly depending on the time of your order and the delivery service.

Yes, but not during checkout. Once you've received the Track & Trace code, you can often change your delivery to a nearby collection point via the delivery service's website.

Unfortunately, we do not currently offer an in-person pickup option.

Yes! If your Lotgenootje isn't quite right for you, you can return it within 30 days. We just ask that it be returned in good condition and in its original packaging.

Yes! That's part of the trial period. You can carefully test it and return it if it doesn't feel right.

Check your order as soon as it arrives. Is your plush toy damaged, incorrectly delivered, or defective? Send us an email immediately with photos and your order number—we'll resolve it quickly.

Send an email to contact@lotgenootje.com and state that you want to register a return. Please include the email address associated with your order.

After approval, you will receive a pre-paid return label from us by email (DHL or PostNL).

Returns without prior notification will not be accepted , so always send an email first.

Once we've received and inspected your return, we'll refund the amount to your original payment method within 7 business days . If it's been more than 14 business days , please let us know.

Please note: Sometimes banks or credit card companies take a little longer to process the amount.

We don't offer direct exchanges. Want something different? Just return your plush toy and place a new order.

No, returned stuffed animals are never resold. We thoroughly clean them and happily donate them to someone who will appreciate them.