Guarantee
At Lotgenootje, comfort, quality, and care are at the heart of everything we make. We want your Lotgenootje to be a safe, comforting presence you can rely on every single day. That is why our products are designed with premium materials and crafted to the highest standards.
🛡️ 2-Year Guarantee on Your Lotgenootje
Every original Lotgenootje comes with a 2-year guarantee against manufacturing and material defects.
What is covered? Issues that arise under normal, everyday use, including:
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Loose, unraveling, or defective stitching
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Faulty zippers, closures, or component parts
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Manufacturing flaws in the fabric or filling
❌ What is not covered?
Our guarantee does not cover damage caused by external factors or improper handling. It does not apply to:
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Normal wear and tear over time
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Damage caused by misuse, rough handling, or unintended use
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Damage from incorrect washing or failure to follow care instructions
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Damage caused by pets, sharp objects, liquid spills, or heat/fire
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Loss or theft
📩 How to Submit a Claim
If you experience a defect covered under warranty within 2 years of purchase:
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Email our support team at info@lotgenootje.com.
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Include your Order Number and full name.
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Attach a brief explanation along with clear photos or a short video showing the issue.
Our team will review your request within a few business days to provide a suitable solution, whether via repair, replacement, or refund.