At Lotgenootje, we understand how important it is to have quick clarity about your order. That's why we ensure careful shipping, clear communication, and reliable delivery, so you can look forward to your Lotgenootje with peace of mind.
Shipping & Delivery
Our delivery partners
To ensure your loved one arrives safely and on time, we partner with reliable parcel services. They have extensive experience delivering packages carefully and keep you informed along the way. This way, you always know where your order is and when to expect it.
Delivery times & shipping costs
If you order on a business day, your companion will usually be delivered within 5 to 10 business days. Shipping is free, because we believe it's important that peace and security are accessible to everyone.
Delivery times may vary slightly during busy periods, but we will do everything we can to ship your order as quickly as possible.
This is how your order is processed
- You can easily place your order through our webshop.
- We will pack your fellow sufferer with care.
- Once your order has been shipped, you will receive an email with a track & trace link.
- Your Support Group member will be delivered to your home, ready to give you a comforting hug.
Expert tip
Many clients put their Lotgenootje to bed as soon as they arrive, so that the first night immediately feels familiar.
Frequently Asked Questions
Which parcel services do you ship with?
We ship our orders using professional parcel services known for their reliability and careful delivery.
How do I know when my package will be delivered?
As soon as your order is shipped, you'll automatically receive an email with track & trace. This way, you can follow your Lotgenootje step by step.
What if I am not home when the delivery takes place?
If you're not home at the time of delivery, the parcel service will try to deliver the package to your neighbors or a nearby collection point. You'll always receive a notification if this happens.
Can I return my order?
Yes, you can try your Lotgenootje for 30 days risk-free . If it doesn't suit you, you can easily return it. You can read exactly how this works on the Returns & Exchanges page.
What do I do if my order arrives damaged?
That's certainly not the intention. In that case, please contact our customer service immediately. We'll resolve it together calmly and carefully.
What customers say about our shipping
Customers often report that their Lotgenootje is delivered quickly and neatly packaged. We value this care, because your first experience should feel great right away.
Any questions about shipping?
Still have questions after reading this? Feel free to check out our Frequently Asked Questions , read more about Lotgenootje , or contact us personally. We're happy to help, with care and understanding.
