Privacy policy

This Privacy Policy describes how Lotgenootje B.V., established in Ameide, Chamber of Commerce 96922125

(the "Site" or "we" or "Lotgenootje") collects, uses, and discloses your personal information when you visit the Site or make a purchase through the Site.

Contact

After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or wish to make a complaint, please contact us via email at contact@lotgenootje.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to information about an identifiable individual (including the information below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site. Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for business purposes: shared with our processor Shopify. Personal Information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for business purposes: shared with our processor Shopify. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, iDeal, Klarna, and PayPal), email address, and phone number.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or similar technologies (depending on your location, this may require your consent).

**More information about how targeted advertising works can be found on the educational page of the Network Advertising Initiative ("NAI") at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Use of Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

RETURNS

You have the right to cancel or return your order within 30 days of receipt.

Legal Basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following legal bases:

  1. Your consent;
  2. The performance of the contract between you and the Site;
  3. Compliance with our legal obligations;
  4. To protect your vital interests;
  5. To perform a task carried out in the public interest;
  6. For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information about your right to erasure, please see the 'Your rights' section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

**We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist remains for a few hours.
  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist remains for a few days.

Your Rights 

GDPR

If you are an EEA resident, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the contact details above. 

Your personal information will initially be processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for example, whether it is their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies necessary for the functioning of the store

Name Function Duration

  • _ab Used in connection with access to admin. 2y
  • _secure_session_id Used in connection with navigation through a storefront. 24h
  • _shopify_country Used in connection with checkout. session
  • _shopify_m Used to manage customer privacy settings. 1y
  • _shopify_tm Used to manage customer privacy settings. 30 min
  • _shopify_tw Used to manage customer privacy settings. 2w
  • _storefront_u Used to facilitate updating customer account information. 1 min
  • _tracking_consent Tracking preferences. 1y
  • c Used in connection with checkout. 1d
  • cart Used in connection with the shopping cart. 2w
  • cart_currency Used in connection with the shopping cart. 2w
  • cart_sig Used in connection with checkout. 2w
  • cart_ts Used in connection with checkout. 2w
  • cart_ver Used in connection with the shopping cart. 2w
  • checkout Used in connection with checkout. 4w
  • checkout_token Used in connection with checkout. 1d
  • dynamic_checkout_shown_on_cart Used in connection with checkout. 30 min
  • hide_shopify_pay_for_checkout Used in connection with checkout. session
  • keep_alive Used in connection with buyer localization. 2w
  • master_device_id Used in connection with merchant login. 2y
  • previous_step Used in connection with checkout. 1d
  • remember_me Used in connection with checkout. 1d
  • secure_customer_sig Used in connection with customer login. 20y
  • shopify_pay Used in connection with checkout. 1y
  • shopify_pay_redirect Used in connection with checkout. 30 min, 3w, or 1y depending on value
  • storefront_digest Used in connection with customer login. 2y
  • tracked_start_checkout Used in connection with checkout. 1d
  • checkout_one_experiment Used in connection with checkout. session

Reporting and Analytics

Name Function Duration

  • _landing_page Track landing pages. 2w
  • _orig_referrer Track landing pages. 2w
  • _s Shopify analytics. 30 min
  • _shopify_d Shopify analytics. session
  • _shopify_s Shopify analytics. 30 min
  • _shopify_sa_p Shopify analytics relating to marketing and referrals. 30 min
  • _shopify_sa_t Shopify analytics relating to marketing and referrals. 30 min
  • _shopify_y Shopify analytics. 1y
  • _y Shopify analytics. 1y
  • _shopify_evids Shopify analytics. session

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

How you can manage cookies:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Apple Safari
  • Opera

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Company Information

Chamber of Commerce number: 86895524
Registered business name: Hendrik Marinus Jansen
Registered business address: De geer 2, 4233HX, Ameide

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at info@lotgenootje.com.

We hope to address any concerns and that you continue using our Services. However, if you wish to contact us about a privacy complaint, you can contact us at the details above. We will do our best to resolve the matter.

Definitions

In this Privacy Policy, the following terms have the following meaning:

  • "Processors" refers to third-party companies or individuals who process personal information on behalf of the Site. This includes hosting providers, analytics processors, payment processors, customer support providers, and others involved in providing the Site and associated services.
  • "Site" refers to the website lotgenootje.myshopify.com.
  • "User," "you," and "your" refer to the person visiting this Site, and depending on the context, these terms refer to the User, a customer of the Site, or a customer purchasing services through the Site.

This Privacy Policy is owned by lotgenootje.com and was posted on 16-12-2023 and is managed by Lotgenootje.