How can we help you today?

Dear Lotgenootjes, due to the busy holiday season and the unfortunate situation of Christmas clothes being stuck in customs, we've received many messages from you. We do our best to respond as quickly as possible, but due to the volume of requests, we aim for a response time of 4-7 days. If you've placed an order or have a comment, please rest assured that your order will be delivered and we'll respond to any comments with a solution.
Best wishes and happy holidays,
Marien ❤️🧸

Where is my pre-order?

Where is my pre-order?

Find out when your pre-order will ship and how to track your order status.
Returns & Refunds

Returns & Refunds

Everything you need to know about returning products and receiving a refund.
Contact Marien or Anne

Contact Marien or Anne

For questions about your order or product advice, Marien or Anne will gladly assist you.

Frequently Asked Questions

Frequently Asked Questions

View the frequently asked questions here.

Do you need help?

Contact us via the contact form.